Shipping and Returns
- Free Shipping within the United States with NO order minimum
CNDREAM is proud to offer free standard shipping to the United States on every order with no order minimum.
- Do you ship internationally?
INTERNATIONAL ORDERS (OUTSIDE OF NORTH AMERICA)
Shipping and handling charges for overseas orders are based on the destination country and the merchandise you order. Orders will be received within 1-2 weeks, If you need to ship to other countries, please contact us at Livcndream@gmail.
- How long is the delivery time for my order?
Shipping to US:
If you choose standard shipping (default), your order will be delivered within 5-10 business days after it leaves out sourced warehouse.
Shipping to Canada:
Canada orders will be delivered within 7-12 business days.
- When will my order ship?
Most items are shipped within 2-5 business days depending on the item. We list the processing time in the description part of every product.
Damaged, Defective or Wrong Item
For items that are damaged, defective or wrong item shipped, please send us a photo of the damage within 48 hours of receiving the shipment. If you do not report the damage to us within this 48 hour period, we may not be able to honor your claim. We will provide you with free return or refund.
- Having second thoughts? No worries! Returns/Exchange is simple!
Returns are accepted within 5 calendar days from the delivery date for any reason(unless otherwise noted on the product page). Just email Livcndream@gmail.com with your order details and we’ll send you the return instructions. We also accept exchange within 5 calendar days from the delivery date.
Returned items for exchange or refund should be new and ready for resale. It must be unused and in the original packaging, including tags, booklets, and labels. Items must not be worn, altered or damaged. Returned items not in original condition for reasons that are not our error, are subject to a restocking fee being deducted from your refund. Returned or exchanged items must be received by us within 10 calendar days of return/exchange notice.
Items that are made-to-order cannot be returned.
- Who covers the return/exchange shipping cost?
We will provide a prepaid return shipping label in cases where items have arrived damaged, defective or wrong item shipped. For all other cases, return shipping costs are the responsibility of the customer. Under no circumstance does CNDREAM cover items not pertaining to manufacturer defect, we recommend using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Shipping costs for orders outside of US are always the responsibility of the customer.
- Can I cancel an order?
You can cancel an order within 30 minutes of placing the order using the cancellation link in your order confirmation email. If you want to cancel an order after the 30-minute window, you may email us at Livcndream@gmail.com.
We can only cancel the order if it has not been processed.
Group sale orders cannot be canceled once the sale has ended.
- I forgot to apply a coupon code to my order
We can still honor the coupon code and issue a store credit for the price difference if the coupon is valid at the time you contact us. Just email us at Livcndream@gmail.com. Please note we cannot provide a direct refund to your original payment account for the coupon value.
- Can I use multiple coupons in one order?
Our system will accept one coupon code per order. You will have to make separate purchases to redeem multiple coupons.
- Return & Exchange without a receipt or an order number
If you do not have a valid receipt or order number, we will attempt to verify the purchase using your email or shipping address. If we cannot verify the purchase, a return or an exchange cannot be processed.
- If I have any other question, who should I contact?
Feel free to contact us at Livcndream@gmail.com.